Return Policy

Our Commitment

At Quidralochphrale, your satisfaction is important to us. Each minimalist vase is carefully inspected before dispatch. If you are not satisfied, we offer a comprehensive return policy.

Return Period

You have 30 days from delivery to return your vase for a full refund or exchange. Items must be unused and in original packaging.

Eligibility

Returns must meet these conditions:

• Item is unused and in original condition
• Original packaging is intact
• Proof of purchase is provided
• Return initiated within 30 days

Non-Returnable Items

• Bespoke or custom-commissioned pieces
• Items damaged through misuse
• Items without original packaging
• Final sale items

Return Process

1. Contact us at help@quidralochphrale.world or +44 207 831 7555
2. Provide order number and return reason
3. Receive return authorization and instructions
4. Package item securely in original packaging
5. Ship using trackable service

Refunds

Once we receive and inspect your return, refunds are processed within 5-7 business days to your original payment method.

Exchanges

To exchange for a different design, contact us to arrange the exchange subject to availability.

Damaged Items

If your vase arrives damaged, contact us immediately with photos. We will arrange a replacement or full refund at no cost to you.

Contact

Quidralochphrale
188-189 Drury Ln, London WC2B 5QD, UK
Phone: +44 207 831 7555
Email: help@quidralochphrale.world